GDPR FAQS

All of you have heard about GDPR here are some common questions you might have about it.

GDPR:-

GDPR also referred to as General Data Protection Regulation is a privacy law crafted by the EU government. It went into effect on 25th May 2018. Under this  Law, business organizations are allowed to collect data from their consumers. The purpose of this legislation is to make it easier for users to exercise control over their data and make the whole system more transparent.  All Businesses in EU must follow the guidelines of GDPR Such as:-
1- Providing excellent security for the protection of their customer's data.
2- Giving customers control over their data, i.e., they can request their data to be deleted, updated or corrected.
3- Businesses are required to remove all the data they have collected once their objective is achieved.
4- Before making use of the data a business must receive consent from its customers.
 Violation of GDPR guidelines will lead to severe penalties being implemented.

What data is protected under GDPR?

GDPR protects all personal data which includes email, phone number, Name, photos, social media posts, personal medical information, IP address, and credit card data, etc.

Which businesses are required to abide by GDPR laws?

All the businesses in the EU and those that supply products to EU resident despite their location are required to follow GDPR laws.

What are GDPR guidelines regarding a breach?

Unfortunately, in our world security breach are common occurrences this result in the user’s data being spread around the digital world. According to GDPR in case of security breach, all businesses are required to inform their clients and data operator within 72 hours. Failure to do so will result in substantial penalties being charged which could range from 10-20 million Euros.

E-Cigarettes Wholesale UK abides by the law of GDPR Policy (2018)

As of 2018 GDPR policy is in effect and we have done everything possible to ensure that our customer's private information and data are kept safe. You can read below to see which data we collect, how we protect it, etc. Please read our Privacy Policy as well and in case of any queries do contact us at orderseciguk@gmail.com.

What data do we collect?

We collect our customer's email, phone number, residency, credit card information, etc. It is collected when they register on our website, place an order, subscribe to our newsletter or make use of any other website feature. All of the data that we collect is protected under the GDPR. We don't use the data for anything else other than to process your orders or for sending out weekly emails which contain information regarding new products and discounts. If you want to send our product as a gift to someone, we will collect the recipient’s information, so that we can deliver your products smoothly.

How do we protect your data?

As already mentioned, GDPR has strict guidelines regarding the protection of consumer data. Every business is required to have appropriate security measures in place for the safety of its customer's data. We provide secure networks so that you can register and access your account freely. Only a few specific individuals have access to your information, and they are bound by a confidentiality agreement to keep it a secret. To keep your credit card secure, we make use of the SSL system. Lastly, we store all of your data on an encrypted server.

Why do we collect your data?

We collect your data for different purposes that are:-

  • For the fulfillment of your order.

  • To process your transaction quickly

  • To notify you about any discount, survey or competition, we might have going on.

  • So, that we can provide you with better customer care service.

You can find more details in our Privacy Policy as well.

Do we share your data with anyone?

GDPR strictly forbids the sharing of user's data outside the EU. We do not share, sell or trade our customer data with anyone, but this does not include our hosting partners or other parties that help in running our business and website as they have already signed an agreement to keep all your information confidential. In some circumstances, i.e., breach of contract, legal actions or for the safety of others we might release your information. Non-identifiable visitor data can be shared for advertising or marketing purposes. You can find further information in our Privacy Policy section.

What rights do our customers have?

Our customers have the right to opt out of our email subscription, newsletter, and marketing list. EU residents can also ask for their data to be updated, deleted or changed. For further queries or information email us at orderseciguk@gmail.com.